A Three-year National Diploma (NQF6)/Undergraduate Degree (NQF7) in Information Technology/Information Systems Plus a valid code 8 driver’s license. Two (2) year functional experience in the ICT field/technical support environment with understanding of network connective technologies. Knowledge: Technical standards/procedures. End user support procedures. Operating systems. Active Directory. Backup technologies and processes. ICT Service Management Processes. Departmental Policies and procedures. Batho Pele Principles. Skills: Communications. Analytical thinking. Process improvement. Leadership. Good interpersonal relation. Listening.

Provide Desktop and Printer support. Provide Call management on Information Technology Service Management System (ITSM). Provide Local Area Network (LAN) Support.

Ms Sherelda Kleinsmith Tel No: (053) 838 1517